Looking for a Gorgias alternative?

Quick answer: GetChat or Gorgias?

What Gorgias does well

Gorgias turns email, chat, Instagram, Messenger and WhatsApp into tickets next to the customer's order history, with an AI Agent that can act on orders.

Where GetChat overlaps

Gorgias and GetChat both pick up Instagram DMs and story mentions and can send an automatic reply.

The main tradeoff

Gorgias prices by tickets and AI interactions and gives agents a helpdesk; GetChat prices by automated conversations a month and only automates Instagram, with no helpdesk, AI or store integration.

Who should consider each

Gorgias suits a Shopify store with a support team; GetChat suits a seller or creator whose Instagram comments ask for a price or a link.

GetChat vs Gorgias: features

Conditions and plan requirements sit under each answer. “Not verified” means we could not confirm it on an official source, not that it is missing.

GetChat and Gorgias compared

Feature	GetChat	Gorgias
Instagram DM automation	YesKeyword triggers on every plan; 300, 5,000 or 25,000 automated conversations a month by plan	YesInstagram DMs become tickets; Rules and the AI Agent (beta on social, needs a Shopify store) can answer them
Comment-to-DM	YesPost and Reels comments, on every plan	Not verifiedAn agent can answer a comment with a private DM from the ticket; an automatic DM to every commenter was not found in the docs
Story reply or mention triggers	YesStory reply and mention triggers, on every plan	YesStory mentions arrive as tickets and can get automatic replies through Rules
Follow check before sending	YesA step in the comment-to-DM flow; checks the follow with Instagram's own data after the person taps, and treats an unknown answer as not following, so they are asked to follow and tap again	Not verifiedNo follow check found in official docs
AI-written replies	Not offeredNot offered	Depends on planAI Agent on Instagram and Messenger DMs (open beta, Shopify store required), billed per automated interaction; it does not reply to comments or mentions
Inbox with human handoff	Not offeredNot offered; replies to customers are written in Instagram itself	YesHelpdesk on every plan; Starter has 3 seats, other plans 500
Telegram	Not offeredNot offered	Not verifiedNot listed among Gorgias channels on the pages we checked
WhatsApp	Not offeredNot offered	YesAvailable on all helpdesk plans
Facebook Messenger	Not offeredNot offered	YesConnected through the same Facebook app as Instagram
Several accounts or clients	Depends on plan1 Instagram account on Free, 2 on Pro, 5 on Growth; no separate client workspaces or white label	YesSeveral Instagram accounts can be integrated with one helpdesk
API or integrations	YesThrough a Webhook step in the visual flow editor, on every plan: it posts each automation event to your URL. No public API or Zapier listing; contacts export as CSV	YesAPI on every plan (2 requests per second) and 150+ app integrations

Gorgias also covers: Email, Live chat, SMS (add-on), Voice (add-on).

Why look for a Gorgias alternative

Gorgias is a ticketing helpdesk. Each Instagram DM, comment or mention becomes a ticket counted against your monthly allowance, and AI Agent work is billed per automated interaction. If most of your Instagram volume is comments asking for a price or a link, every one of them is a ticket.

Gorgias's agents can reply to a comment with a private DM by hand. We did not find an automatic comment-to-DM flow in its docs; in GetChat that is a trigger on every plan, with a follow check available before the final message.

The two are built for different work. Gorgias gives agents order data and an AI Agent that can act on orders; GetChat runs a fixed sequence you write (DM, follow check, link, reminder) and has no store integration, AI or ticket queue.

Where GetChat fits

Set a comment trigger on a post or Reel and GetChat sends the DM automatically, with a link button, photo or video, on every plan.

Story reply, story mention and reaction triggers and a follow check are on every plan; on Pro and Growth a reminder goes to people who did not finish.

Everyone who goes through an automation lands in a contact list with tags and follow status, which you can export as CSV.

When Gorgias is the better fit

You run a Shopify, WooCommerce or BigCommerce store and want agents to see and edit orders inside each ticket. Gorgias is built for that; GetChat has no store-platform integration.

Your support team answers email, live chat, SMS, voice, WhatsApp and Messenger as well as Instagram, in one helpdesk. GetChat covers Instagram only and has no inbox or team seats.

You want an AI Agent that answers DMs and can take actions such as cancelling an order. GetChat does not offer AI replies.

You need a public API and a large app ecosystem. Gorgias lists an API on every plan and 150+ app integrations; GetChat has no public API or Zapier listing; it sends each automation event to your own URL through a Webhook step.

Pricing explained

According to its pricing page (checked 16 October 2026), Gorgias Starter is $10/month (monthly billing only) for 50 tickets and 3 seats. Basic is $60/month billed monthly or $50/month billed annually for 300 tickets, Pro $360 or $300 for 2,000 tickets, and Advanced $900 or $750 for 5,000 tickets. Extra tickets cost $0.36 to $0.40 each. Gorgias does not price per agent. AI Agent interactions are $0.90 each on annual plans or $1.00 on monthly plans, per the page's FAQ. The trial lasts 7 days.

GetChat is priced by automated conversations a month, not by ticket or AI interaction: Free $0 with 300, Pro $12 a month ($120 a year) with 5,000, Growth $29 a month ($288 a year) with 25,000. One conversation is one person going through one automation within 24 hours. There is no trial; Free is permanent and needs no card.

Switching from Gorgias to GetChat

• Rebuild your Instagram comment and story-mention Rules as GetChat triggers with the DM text and buttons; they do not import.
• Reconnect Instagram in GetChat through Meta login. If Gorgias stays connected, decide which tool replies automatically so customers do not get two messages.
• Keep Gorgias for agents who answer DMs by hand and for ticket history; GetChat does not replace a helpdesk.

Questions about Gorgias and GetChat