Terms of Service

1. Who provides GetChat

GetChat is provided by ABDUHAMIDOV ABDUSHUKUR VALI O'G'LI, an individual entrepreneur (yakka tartibdagi tadbirkor) registered in the Republic of Uzbekistan ("GetChat", "we", "us"). The registration number, taxpayer number and address are listed at the end of this page. Contact: hello@getchat.io.

Orders placed through our international checkout are processed by our online reseller Paddle.com. Paddle.com is the Merchant of Record for those orders. Paddle provides customer service inquiries for those orders and handles their returns. Orders paid in Uzbekistan through Click or Payme are sold by GetChat directly. See sections 11 and 12.

2. Accepting these Terms

By creating an account or using GetChat you accept these Terms. If you use GetChat for a company or another person, you confirm that you may accept these Terms for them, and "you" includes them. If you do not agree, do not use GetChat.

3. Your account

You must be at least 18 years old and use GetChat for your business, brand or professional activity. Give accurate information, keep your sign-in details secret and tell us promptly at hello@getchat.io if you think your account has been used without permission. You are responsible for what happens in your account, including actions of team members you add.

4. What GetChat does

GetChat automates conversations on Instagram through Meta's official APIs. Its features include keyword triggers on comments, automatic private replies and messages, follow checks, multi-step message flows, reminders (on plans that include them), contact lists and automation analytics. The exact features of each plan are shown on the Pricing page and in the app.

Some older accounts may still have features from earlier plans. Those features are kept for those accounts only, are not offered to new customers, and may be changed or retired with notice.

We may improve, change or remove features. If a change materially reduces what you paid for during a paid period, we will tell you in advance and you may cancel; see the Refund Policy.

5. Instagram connection and Meta

To use GetChat you connect an Instagram professional (Business or Creator) account that you own or are authorized to manage, and grant the permissions GetChat asks for through Instagram's login. You can disconnect it at any time.

Instagram is run by Meta Platforms, not by us. Your use of Instagram remains subject to Meta's terms, the Instagram Community Guidelines and Meta's rules for messaging, including limits on when and how often businesses may message people. Meta may change its APIs, limit messages, review or restrict accounts, or withdraw permissions, and some features may stop working as a result. GetChat is an independent product and is not affiliated with or endorsed by Meta.

6. Your automations and content

You decide which automations to run, which keywords trigger them and what is sent. You are responsible for that content and for making sure that your messages, links, offers and any collection of personal data comply with the law, Meta's rules and the rights of others, including having a lawful basis to message the people who interact with your account.

You keep all rights to your content and data. You give us permission to store, process and transmit them only as needed to provide, secure and support GetChat for you.

We will not publish your account statistics, name or results, for example as a case study, without your explicit permission, which you can withdraw.

7. Acceptable use

You must not use GetChat to:

• send spam, unsolicited bulk messages, or messages to people who have not interacted with your account in a way Meta's rules allow;
• mislead, defraud, harass or impersonate anyone, or promote illegal goods or services;
• infringe intellectual property, privacy or other rights;
• artificially inflate followers, engagement or reach, or operate fake or purchased accounts;
• break Meta's terms or try to get around Instagram limits;
• interfere with or probe the security of GetChat, upload malware, or scrape, copy or resell the service;
• process data of children in breach of the law, or any sensitive data you have no right to process.

8. Availability and third-party services

We work to keep GetChat running, but we do not promise uninterrupted or error-free service. Maintenance, failures at Meta, payment providers, hosting or the internet, and changes made by third parties can interrupt or limit the service. Where possible we announce planned maintenance in advance.

9. Plans, conversations and limits

GetChat currently offers three public plans:

• Free — $0, permanent. 300 automated conversations a month, 1 Instagram account.
• Pro — $12 a month or $120 a year. 5,000 automated conversations a month, 2 Instagram accounts.
• Growth — $29 a month or $288 a year. 25,000 automated conversations a month, 5 Instagram accounts.

New accounts start on Free. There is no free trial of paid plans, no card is needed for Free, and Free never turns into a paid plan by itself: a paid plan starts only when you complete a checkout. Before a paid plan goes on sale, the Pricing page says so.

An automated conversation is counted when an automation sends a message to a person: one automation, one person and one Instagram account within 24 hours count as one conversation. Messages Instagram refuses to accept are not counted. The allowance renews every month from the day your account or plan started, including on yearly plans; unused conversations do not carry over. When the allowance is used up, new automated conversations do not start until it renews or you upgrade. There are no overage charges.

The number of Instagram accounts you can connect depends on your plan. Current details for each plan are on the Pricing page.

10. Prices, currency and billing country

Prices are shown in US dollars worldwide. How you pay depends on the billing country you choose for your account before your first purchase:

• Uzbekistan: you pay a fixed price in Uzbek soum (UZS) through Click or Payme: Pro 149,000 UZS a month or 1,490,000 UZS a year, Growth 349,000 UZS a month or 3,490,000 UZS a year. These are local prices, not a conversion of the dollar price at any exchange rate.
• Any other country: you pay in US dollars through Paddle.

The billing country must be true, and it cannot be changed while a paid period is running; contact support if it is wrong. The exact amount to pay, including any tax the payment provider is required to add, is shown before you confirm the payment.

11. Paying through Paddle (outside Uzbekistan)

Paddle.com is the Merchant of Record and reseller for these orders: you buy the subscription from Paddle under the Paddle Buyer Terms, and Paddle charges your payment method, calculates and collects applicable taxes, and issues receipts and invoices. Your use of GetChat itself is governed by these Terms.

Paddle subscriptions are recurring: monthly or yearly, they renew automatically at the end of each period and charge the price then in effect until you cancel. You can cancel at any time through Paddle's billing page, linked from Settings → Billing in the app, or through paddle.net. Cancellation stops future renewals; your plan stays active until the end of the period already paid for. If a renewal payment fails, Paddle may retry it; paid features can stop until the payment succeeds, and the account moves to Free if it does not.

We will tell you before a price increase applies to your subscription, so you can cancel before it takes effect.

12. Paying in Uzbekistan through Click or Payme

Click and Payme payments are prepaid and one-time: each payment buys one month or one year of the chosen plan, nothing is charged automatically and your card is not stored by GetChat. Paying again for the same plan before the period ends adds the new period after the current one. A receipt is available in the app under Settings → Billing.

13. Activation, plan changes and expiry

A paid plan is activated when the payment provider confirms the payment to us, not when a payment page is closed. If a confirmed payment is not reflected in your account, contact support.

During a paid period you cannot switch to another paid plan; you can choose a different plan for the next period. We do not prorate partial periods.

When a paid period ends without a renewal, your account moves to the Free plan. Your automations, contacts and settings are kept, Free limits apply, and features that Free does not include stop working until you buy a paid plan again.

14. Cancellation and refunds

Cancelling stops future payments; it is not the same as a refund. How to cancel, when you can ask for a refund and how requests are handled are explained in the Refund Policy, which is part of these Terms. Nothing in these Terms limits refund or withdrawal rights you have under the law of your country.

15. No guaranteed results

GetChat helps you respond to people who interact with your Instagram account. We do not guarantee any number of followers, views, reach, leads or sales, and growth figures shown in the app describe your account; they do not mean GetChat caused them.

16. Our intellectual property

GetChat, its software, design, brand and documentation belong to us or our licensors. We give you a limited, non-exclusive, non-transferable right to use GetChat for your business while these Terms apply. You may not copy, modify, reverse engineer or resell it, except where the law allows this despite this restriction.

17. Suspension and termination

We may suspend or close an account, or disable an automation, if you seriously or repeatedly breach these Terms, do not pay, create a security or fraud risk, or if Meta or the law requires it. Where reasonable we will warn you first and give you a chance to fix the problem. If we close a paid account for a reason that is not a breach on your part, you can ask us to review a refund of the unused part of the paid period; we decide it case by case under the Refund Policy and the law that applies to you.

18. Closing your account

You can stop using GetChat at any time and delete your account in the app under Settings → Data & deletion. Deleting your account does not cancel a Paddle subscription by itself, so cancel it first. What is deleted and what is kept is described in the Privacy Policy and on the Data Deletion page.

19. Disclaimers and limitation of liability

GetChat is provided as it is and as available. To the extent the law allows, we are not liable for indirect or consequential losses, lost profits, lost data that you could have exported, or losses caused by Meta, payment providers or other third parties, and our total liability for any claim is limited to the amount you paid us for GetChat in the 12 months before the claim (or 100 US dollars if you paid nothing).

Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud, intentional misconduct or gross negligence, or the mandatory rights of consumers.

20. Changes to these Terms

We may update these Terms, for example when the service, prices or the law change. The date at the top shows the current version. We will tell account holders about material changes in advance with a notice in the app and, where practical, by email, normally at least 14 days before they take effect. A change required by law, by Meta or a payment provider, or to protect security can take effect sooner; we will tell you as soon as we can. If you do not accept a change, you can stop using GetChat and cancel before it takes effect.

21. Governing law and disputes

These Terms are governed by the law of the Republic of Uzbekistan. If you are a consumer, you keep the protection of mandatory rules of the country where you live. Please contact us first so we can try to resolve any problem; if we cannot, disputes go to the competent courts of the Republic of Uzbekistan, unless the law gives you the right to go to a court in your own country.

Purchases made through Paddle are also governed by the Paddle Buyer Terms, including their own rules on law and disputes for the purchase itself.

22. Contact

Email hello@getchat.io, the support form, or Telegram @getchat_io.