Looking for a Crisp alternative?

Quick answer: GetChat or Crisp?

What Crisp does well

Crisp combines a website chat widget, shared inbox, knowledge base and AI agent, and prices per workspace rather than per seat.

Where GetChat overlaps

Crisp and GetChat both connect to Instagram DMs and can reply without a person typing: Crisp through its chatbot and AI agent, GetChat through keyword and comment automations.

The main tradeoff

Crisp covers web chat, email and WhatsApp with a team inbox, but Instagram needs Essentials; GetChat adds comment-to-DM and a follow check but has no inbox, AI, web chat or WhatsApp.

Who should consider each

Crisp suits a team whose customers write from a website and several messengers; GetChat suits a seller or creator whose customers come from Instagram posts and stories.

GetChat vs Crisp: features

Conditions and plan requirements sit under each answer. “Not verified” means we could not confirm it on an official source, not that it is missing.

GetChat and Crisp compared

Feature	GetChat	Crisp
Instagram DM automation	YesKeyword triggers on every plan; 300, 5,000 or 25,000 automated conversations a month by plan	Depends on planInstagram DMs and story reactions in the inbox from the Essentials plan; one Instagram account included, more may cost extra
Comment-to-DM	YesPost and Reels comments, on every plan	Not verifiedThe Instagram integration page mentions handling comments in the inbox; an automatic DM to commenters was not found
Story reply or mention triggers	YesStory reply and mention triggers, on every plan	Depends on planStory reactions arrive in the inbox (Essentials and above); story mentions are not described in the help article
Follow check before sending	YesA step in the comment-to-DM flow; checks the follow with Instagram's own data after the person taps, and treats an unknown answer as not following, so they are asked to follow and tap again	Not verifiedNo follow check found in official docs
AI-written replies	Not offeredNot offered	Depends on planAI credits from Mini ($5 included, about 90 automated conversations); a chatbot with knowledge base can answer on Instagram
Inbox with human handoff	Not offeredNot offered; replies to customers are written in Instagram itself	YesShared inbox on every plan, including Free
Telegram	Not offeredNot offered	Depends on planTelegram integration listed; the omnichannel inbox is on Essentials and above
WhatsApp	Not offeredNot offered	Depends on planWhatsApp Business from Essentials
Facebook Messenger	Not offeredNot offered	Depends on planMessenger integration listed; omnichannel inbox on Essentials and above
Several accounts or clients	Depends on plan1 Instagram account on Free, 2 on Pro, 5 on Growth; no separate client workspaces or white label	Depends on planSeveral Instagram accounts per workspace; one is included on Essentials, extra accounts may cost more. Pricing is per workspace
API or integrations	YesThrough a Webhook step in the visual flow editor, on every plan: it posts each automation event to your URL. No public API or Zapier listing; contacts export as CSV	YesDeveloper API, Zapier, Make and n8n listed

Crisp also covers: Web chat, Email, SMS, LINE, Viber, X, Phone.

Why look for a Crisp alternative

In Crisp, Instagram is one integration in a broader inbox. Its help center places Instagram on the Essentials plan, with one account included, and describes DMs and story reactions. We did not find automatic comment-to-DM or a follow check. Those are the core of GetChat's Instagram tools.

Crisp prices per workspace with a set number of seats and AI credits that run out by usage. GetChat has no seats or AI credits: plans include 300, 5,000 or 25,000 automated conversations a month and 1, 2 or 5 Instagram accounts.

Crisp includes Instagram from Essentials at $95 a month. GetChat includes its Instagram automations on every plan, Free included; Pro costs $12 a month ($120 a year) and Growth $29 a month ($288 a year).

Where GetChat fits

GetChat sends a DM to everyone who comments a keyword on a post or Reel, on every plan, and can check for a follow before the reward goes out.

Story replies, story mentions and reactions can start an automation; Pro and Growth add a reminder DM for people who did not finish.

Contacts from automations are saved with tags and follow status, exportable as CSV, and a Webhook step can post each automation event to your own system.

When Crisp is the better fit

You want a chat widget on your website, plus email, WhatsApp, Messenger, Telegram, SMS, LINE or Viber in the same inbox. Crisp covers these; GetChat does not.

You want a free shared inbox and chat widget for two people. Crisp's Free plan offers that.

You need a knowledge base, ticketing, a status page or a help center alongside chat. Crisp includes these in its suite.

You connect other tools through Zapier, Make, n8n or an API. Crisp lists all of these; GetChat has no public API or Zapier listing; it sends each automation event to your own URL through a Webhook step.

You want an AI agent that answers from a knowledge base, with a team that takes over. GetChat has no AI replies and no inbox.

Pricing explained

According to its pricing page (checked October 2026), Crisp has a Free plan with 2 seats. Mini is $45/month per workspace with 4 seats and $5 of AI credits. Essentials is $95/month per workspace with 10 seats, the omnichannel inbox and $25 of AI credits. Plus is $295/month per workspace with 20 or more seats and $75 of AI credits. Yearly payment can be switched on in the app. Instagram needs Essentials, and extra Instagram accounts may cost more.

GetChat charges by automated conversations, not seats: Free ($0, 300 automated conversations a month), Pro ($12 a month or $120 a year, 5,000) and Growth ($29 a month or $288 a year, 25,000). The Free plan needs no card and has no time limit; there is no trial.

Switching from Crisp to GetChat

• Set up Instagram triggers in GetChat; Crisp chatbot scenarios will not import.
• Reconnect Instagram through Meta login and disconnect it from Crisp so customers do not get two answers.
• Keep Telegram, web chat and email in Crisp; GetChat covers only Instagram.
• Crisp's AI knowledge base does not move; GetChat has no AI, so write the answers you need into each automation. Conversation history stays in Crisp.

Questions about Crisp and GetChat