Looking for a Kommo alternative?

Quick answer: GetChat or Kommo?

What Kommo does well

Kommo turns conversations from WhatsApp, Instagram, Telegram, Messenger and TikTok into leads on a sales pipeline, with Salesbot automations and an AI agent.

Where GetChat overlaps

Both Kommo and GetChat can answer Instagram comments with a DM, react to story mentions and check whether someone follows you before the next message.

The main tradeoff

Kommo adds a full CRM, a team inbox, AI and other messengers but is priced per user with a 6-month minimum; GetChat has none of those, and its plans are set by automated conversations a month.

Who should consider each

Kommo suits sales teams that manage deals stage by stage across messengers; GetChat suits businesses and creators that only need Instagram comments turned into DMs and contacts.

GetChat vs Kommo: features

Conditions and plan requirements sit under each answer. “Not verified” means we could not confirm it on an official source, not that it is missing.

GetChat and Kommo compared

Feature	GetChat	Kommo
Instagram DM automation	YesKeyword triggers on every plan; 300, 5,000 or 25,000 automated conversations a month by plan	YesInstagram DMs handled by Salesbot automations
Comment-to-DM	YesPost and Reels comments, on every plan	Depends on planKeyword comment triggers a DM or a public reply; help center lists Advanced and Enterprise plans and the trial
Story reply or mention triggers	YesStory reply and mention triggers, on every plan	YesStory mention sends a DM; story reply trigger not documented
Follow check before sending	YesA step in the comment-to-DM flow; checks the follow with Instagram's own data after the person taps, and treats an unknown answer as not following, so they are asked to follow and tap again	YesFollower Check condition sends different messages to followers and non-followers
AI-written replies	Not offeredNot offered	Depends on planKommo AI agent on Advanced, Pro and Enterprise and the trial; uses shared monthly AI credits
Inbox with human handoff	Not offeredNot offered; replies to customers are written in Instagram itself	YesChats sit in lead cards; the AI agent hands conversations to the team
Telegram	Not offeredNot offered	YesIncluded on all plans
WhatsApp	Not offeredNot offered	Yes1 number on Base, 3 on Advanced, unlimited on Pro
Facebook Messenger	Not offeredNot offered	YesIncluded on all plans
Several accounts or clients	Depends on plan1 Instagram account on Free, 2 on Pro, 5 on Growth; no separate client workspaces or white label	YesSeveral Instagram accounts can be connected to one account; no agency client workspaces documented
API or integrations	YesThrough a Webhook step in the visual flow editor, on every plan: it posts each automation event to your URL. No public API or Zapier listing; contacts export as CSV	YesPublic REST API (incl. Chats API) and webhooks; paid marketplace add-ons

Kommo also covers: TikTok.

Why look for a Kommo alternative

Kommo is a CRM first. Every chat becomes a lead card that moves through pipeline stages, and the Instagram tools sit inside that sales process. If you never use pipelines, you pay for a structure you do not need.

Pricing is per user. According to Kommo's pricing page, each plan is charged per user per month and paid for at least six months at a time; a team of five pays five seats. GetChat has no seats: Free is $0, Pro $12 a month and Growth $29 a month, or $120 and $288 a year.

Instagram comment automation is not on every Kommo plan. Kommo's help center lists it for Advanced, Enterprise and trial accounts. On GetChat, comment-to-DM, story triggers and the follow check are on every plan, including Free.

Where GetChat fits

If your sales start in Instagram comments, GetChat sends the DM with the link or price automatically on posts and Reels, and can ask for a follow first.

Story reply, story mention and reaction triggers work on every plan; on Pro and Growth, a reminder DM goes to people who did not finish.

Each person who goes through an automation is kept as a contact with tags and follow status, which you can export as CSV for a CRM you already use.

When Kommo is the better fit

You run a sales team that needs pipelines, deal stages, tasks, lead cards and a shared view of each chat. GetChat has a contact list, not a CRM, and no team inbox.

You sell over WhatsApp, Telegram, Messenger or TikTok. Kommo includes them; GetChat covers Instagram only.

You want an AI agent that answers and hands chats to your team. Kommo's AI agent is on Advanced and above; GetChat does not offer AI replies.

You want to build on top of your messenger data. Kommo has a public REST API, a Chats API and webhooks; GetChat has no public API; it sends each automation event to your own URL through a Webhook step.

Pricing explained

According to Kommo's pricing page (checked 16 October 2026), Base is $25, Advanced $35 and Pro $45 per user per month, with a minimum 6-month billing period and no monthly payment option. Enterprise is a custom quote. Each plan includes a lead allowance and monthly AI credits per user, and extra AI credits and some integrations are paid add-ons. There is a 14-day free trial without a card and no free plan.

GetChat's price does not depend on users. Free includes 300 automated conversations a month and 1 Instagram account, Pro 5,000 and 2 accounts for $12 a month ($120 a year), Growth 25,000 and 5 accounts for $29 a month ($288 a year). Free has no time limit and needs no card; there is no trial.

The comparison depends on what you count: Kommo's bill grows with each user, GetChat's with the number of people your automations reach each month.

Switching from Kommo to GetChat

• Rebuild each Instagram Salesbot as a GetChat automation: comment keywords, DM keywords, story mention replies and the follow check.
• Keep Kommo for pipelines, other messengers and the AI agent if you use them; GetChat replaces only the Instagram comment and DM automations.
• Reconnect Instagram to GetChat through Meta login and switch off the matching Salesbots so one comment does not get two DMs.

Questions about Kommo and GetChat